User: Plesk CP Instructions

Online User Support for Plesk Control Panel
Also referred to as owner/user
This section is where the hosting account (domain owner/user) can manage their website. Note that the domain owner and account owner can be the same person on a single user account (; permissions are set for your domain's owner/user and other users for must be set if you want another person using

The owner/user would have to have permissions to manage their own domain. AceShells& More must grant these permissions. By default, we give these permissions. If you want to be forwarded to another URL, let us know this first (see next paragraph). The owner/user will use their domain i.e. in order to login with the password we granted you in the “manage their own domain section.” Note the account owner/user can mange everything about the owner/user from owners username and password.

If the domain user account is setup with either frame forwarding or standard forwarding, the only thing the owner/user can do is view preferences and modify the Bounce messages, Create and manage mail users, change the status from frame forwarding to standard forwarding or visa versa, manage MYSQL databases, and change password.

Control Panel login:
Type in your login: - Your login is your URL address without the "www."
Type in your password: xxxxxxxx

Note that the SSL certificate will be Plesk. AceShells& More is using the Plesk Certificate for now. Don't worry about the questions your browser may ask. Just accept the ceritficate.

Domain user can change response to bounce messages.

Domain user can view their permissions and basic stats. The webalizer link is where they can view their web traffic stats

To create a mail user:

Type in username and click add.Check Mail box and give it a password, this will allow mail to be stored on the server for the user.

Mailbox quota, is for setting a limit for mail storage. Unlimited will max out with the domain limitation.Redirect, allows you to forward mail to another email address.

Mailgroup, creates a group mailing list using this created email address.Auto Responder, this allows you to create an auto response to mail sent to this email address.

As the domain owner and/or user you can only view the DNS settings but cannot change them. Only your hosting provider ( can makemodifications to it.

Allow you to change your ftp login name and view your hosting settings.

Web users
Allows you to create web users i.e if you grant someone else access to

Allows you to create password protected directories.

If this is activated you can manage your SSL Certificate Note you would need a dedicated IP address to use this feature. Currently, we do not offer activation. However, you can use a third party who lets you use their secure site through a link or java applet they supply you with.

Anonymous FTP
This will allow you to have user login anonymously to your ftp server. This requires a dedicated IP address. Currently, we do not offer anonymous ftp for security reasons. Our servers are running smoothly with no breakdowns and that's the way we want to keep it.

If permissions are set, the domain can setup MYSQL Databases for the domain. You must be knowledgeable in MYSQL in order for it to work. The servers support it as the software is installed. However, we cannot teach it to you. It could be possible for a third party to instruct you if you want to pay the $60 - $100 and hour fee.

Domain Users
The domain user can change the password to login. Please keep a record of your passwords as your passwords are hidden from us and we can't retrieve it for you. This is a security measure for domains on our servers. If you don't remember or you lost your record, you can easily change the password in your control panel.

Domain User FTP Upload
The following is a list of basic directories and what they are used for.

Anon_ftp: Where files are uploaded and downloaded from when anonymous ftp is activated. As said above; not activated on our servers.
Bin: System files for your site, you should not touch anything here.
Cert: This is where all your secure cert info is stored if activated and activation is allowed. As we said above, we do not activate this feature (SSL) on your hosting account. See "Certificate" above.
Cgi-bin: This is where you can place your cgi scripts.
Conf: This is for the server, nothing should be change here.
Error_docs: These are the html files you would change to make your own custom error files.
Httpdocs: where your html files should go.
Httpsdocs: where your secure html files should go.
Logs: This is where your site log files are left.
Pd: This is for the server, do not use
Web_users: This is where your webusers files will be, under their username.

If you need further help, your control panel has help files as you go along. Or, go-to the Plesk website and download PSA v.2.5 User Manual. For functionality (domain or email working or not working) of your website, please contact support at any time at




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